Shipping & Returns - Max Sweets

Frequently asked questions

How are these products so delicious and functional, as sugar free sweets?

We spent over a year working through hundreds of formulations to create a zero-sugar formulation we could use in our favorite sweet treats like marshmallows, caramels, and taffy. We also figured out a way to include all of the maximum benefits you want—like protein, healthy fats, and fiber—without any of the bad stuff you don’t.

Why is this more expensive than other sweet treats?

Even though our treats taste as delicious as other products you have enjoyed, they are entirely different. In fact, our products are more similar to a protein or fiber supplement you may add to your diet.

Are Max Sweets keto and diabetic friendly?

Yes. Max Sweets are perfect for anyone on a ketogenic or low carb diet. They are very diabetic friendly and make easy paleo snacks, as our products have zero net carbs.

In fact, the primary reason for creating our sweet treats was Shari’s need for azero sugar treat.

Do kids eat Max Sweets?

Absolutely! Max Sweets are yummy healthy snacks for kids. And since they taste just like their favorite “unhealthy” options, they’ll love eating Max.

What sweetener is used in Max?

We have a created a propriety blend of Birch Xylitol, Monk fruit, and Erythritol.

Xylitol is a naturally occurring alcohol found in most plant material, including many fruits and vegetables. It is extracted from birch wood to make medicine. Xylitol is widely used as a sugar substitute and in "sugar-free" chewing gums,mints, and other candies. Xylitol is also an antioxidant

Erythritol belongs to a group of low-calorie sweeteners called sugar alcohols which occur naturally in some fruits and vegetables, as well as in some fermented foods like soy sauce. Erythritol provides minimal calories, is about 70% as sweet as table sugar and has the lowest effect on your blood sugar compared to other sugar alcohols, like sorbitol, xylitol and maltitol.

Erythritol provides minimal calories, is about 70% as sweet as table sugar and has the lowest effect on your blood sugar compared to other sugar alcohols, like sorbitol, xylitol and maltitol.

There is no sugar in pure monk fruit extract, which means that consuming it will not affect blood sugar levels. No harmful side effects. The U.S. Food and Drug Administration (FDA) considers monk fruit sweeteners to be generally regarded as safe.

What are net carbs?

The term “net carbs” simply means carbs that will be absorbed by the body. Since fiber and certain sugar alcohols, like the erythritol and xylitol we use, are not digestible by the body, we subtract dietary fiber, erythritol, allulose, and glycerin from the total carb count

net carbs =total carbs - sugar alcohol/allulose - fiber = 0g.

Are Max Sweets non-GMO?

Yes, all of our ingredients are non-GMO.

Are Max Sweets gluten-free and dairy- free?

We are celiac friendly! All or our products are both gluten-free and dairy free. We do not use gluten or dairy in our products.

Why do we offer Collagen and Vegan products?

Since we launched Know Brainer Foods and Max Sweets, we have been asked to create a vegan line. Pea protein is an excellent source of protein for the body. All of our vegan products include the same brain boosting and body enriching ingredients like MCT and probiotic fiber. We take every precaution not to cross contaminate the vegan lines.

Why the switch to allulose?

Some people have trouble digesting xylitol which is a sugar alcohol (also very healthy). We replaced the sugar alcohol with Allulose to appeal to all of our customers!

What is allulose?

Allulose is classified as a “rare sugar” because it is naturally present in a few foods.

Like glucose and fructose, allulose is a monosaccharide, or single sugar. In contrast, table sugar, also known as sucrose, is a disaccharide made of glucose and fructose joined together.

In fact, allulose has the same chemical formula as fructose, but is arranged differently. This difference in structure prevents your body from processing allulose the way it processes fructose.

Although 70–84% of the allulose you consume is absorbed into your blood from your digestive tract, it is eliminated in the urine without being used as fuel Healthline

Why do the allulose mallows change color?

The allulose sweetened mallows have a maillard effect where the mallows turn to a caramel color which is the color of the allulose.

Allulose mallows have a firmer consistency?

Without the sugar alcohols, the allulose mallows have a firmer texture and a fuller mouth feel. Customers love the chewiness of these mallows.

What is carrageenan and why the bad rap?

We use a pure seaweed carrageenan which aids in digestion and provides antioxidants.

While some scientists have suggested a link with digestive issues, this has been debunked and proven false. Learn more here: https://marinalg.org/news-resources/resources/carrageenan-pes-fact-sheet/

Subscription Related

Is there any minimum commitment for a Subscription? No, you can cancel your subscription at anytime.

How do I pause or cancel my Subscription? In order to cancel your subscription, you will first need to log in to your account.Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.

How do I skip a Subscription delivery? Once logged in, click on DeliverySchedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

How do I update Subscription billing information? In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.

How do I update my Subscription shipping address? Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Shipping

When all things go smoothly, we ship within 24 hours excluding weekends. While we offer free shipping for minimum orders, you can always choose expedited shipping. Expect to receive your shipment within a week of ordering. If there is a delay on our side, we will email you details. We also send notifications on the progress of your order. Keep in mind there may be some delays with carriers due to Covid.

Returns & Exchanges

Your business and satisfaction are our priority. Each case is handled differently in this ever changing world. We will make sure we do the best when it comes to the circumstances of your order. Some issues are beyond our control.

What is Carbon Neutral Shipping?

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Do we ship outside the US?

We ship all over the world and the customer chooses and pays for the shipping.

Are we sold at retailers outside the US?

Yes!

Hotsauceemporium

Beth's Low Carb Creations

Southsea

United Kingdom

Cocoa Square LTD

Bradford

United Kingdom

Low Carb Pasta

Keto Kitchen Lytham

Lytham Saint Annes

United Kingdom

Low Carb Pasta UK

LYTHAM ST. ANNES

United Kingdom

Keto Snacks Ireland

Waterford

Ireland

Gavelevert

Oslo

Norway

Jolly Chaplin

Uster

Switzerland

Sweet Victory Products Ltd

Cheadle, Stockport.

United Kingdom

The Lifehouse Lytham

Lytham

United Kingdom

Exotic Booze Club

Chester

United Kingdom

Finer Health

Woodbine

Australia

Allmyketo

CREANCEY

France

Sweetz

IZEGEM

Belgium

Hotsauceemporium

St. Albert

Canada

Amaranth Whole Foods Market

Kelowna

Canada

Haile Michaelson, Bodyworker, Hypnotherapist & Healer

Southsea

United Kingdom

Beth's Low Carb Creations

Bradford

United Kingdom

Cocoa Square LTD

Brampton

Canada

INosh Inc.

Kelowna

Canada

Holey Carbs

Calgary

Canada

EFLBM Gluten-Free Pantry

Mascouche

Canada

Espace Keto2GO

Oslo

Norway

Gavelevert

Kitchener

Canada

Basic Keto Box Canada

Uster

Switzerland

Jolly Chaplin

MASSEY

Canada

CHUTES CONFECTIONARY/CARMEN HALL

Fort McMurray

Canada

Higher Ground Coffee & Tea House

Greater Sudbury

Canada

D&A Gourmet Meat & Food

Chester

United Kingdom

Exotic Booze Club

Woodbine

Australia

Finer Health

CREANCEY

France

Allmyketo

Drummondville

Canada

Épicerie Keto Garden

Sussex

Canada

717039 NB Inc (Sussex & St.Stephen)

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Shipping & Returns

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